Frequently Asked Questions
- Who is National Government Services?
- What does National Government Services do?
- Is National Government Services affiliated with any other company?
- What contracts has National Government Services won?
- Who is the president of National Government Services?
- Where is National Government Services located?
- Who do I contact to learn more about National Government Services?
Question: Who is National Government Services?
Answer: National Government Services is a wholly-owned subsidiary of WellPoint. We have more than 45 years of federal health care contracting experience. In our core business, we have served as a national Medicare claims administrator since the inception of Medicare. Employing nearly 2,000 associates, we process more Medicare claims than any other contractor in the country, serving over 22 million beneficiaries in 18 states and five US territories and more than 200,000 providers. We also provide a variety of health care information technology (IT) services, ranging from electronic data interchange (EDI) to developing the customer relationship management (CRM) application used for 1-800-MEDICARE customer service operations.
Question: What does National Government Services do?
Answer: National Government Services' core capabilities are:
- Health Care Administrative Services
- High-volume claims processing
- Provider outreach, education, and enrollment
- HIPAA/PHI management compliance
- Secure, robust environment
- Funds management
- Health Care IT Services
- Application hosting and deployment
- Data center operations
- IT security
- Health Care Support Services
- Health care integrity
- Training
- Health care planning and advisory services
- Medical review
Question: Is National Government Services affiliated with any other company?
Answer: National Government Services is a wholly-owned subsidiary of WellPoint. A Fortune 50 company, WellPoint is the nation’s largest health benefits company in terms of medical membership, with 34 million members in its affiliated health plans and more than 70 million individuals served through its subsidiaries. One in nine Americans receives coverage for their medical care through WellPoint's affiliated health plans. WellPoint employs approximately 37,500 associates and has annual revenues of $60.1 billion.
Question: What contracts has National Government Services won?
Answer:
- Medicare Administrative Contractor (A/B MAC)
- Durable Medical Equipment MAC
- Next Generation Desktop (customer service representative application for Medicare)
- Next Generation Desktop mirror site
- 1-800-MEDICARE call center
- Common Electronic Data Interchange (CEDI)
- Medicare Ombudsman Project–Phase I & Phase II
- Payment File Development Contract (BCBSA production data center hosting)
- Medicaid provider audit contracts for several states
- Medicare Provider Enrollment, Chain, and Ownership System (PECOS) cleansing
Question: Who is the president of National Government Services?
Answer: Since 2008, Sandy Miller has served as senior vice president and president for the Federal Government Solutions organization within WellPoint, which includes National Government Services, TrustSolutions, and the Federal Employee Program business. She joined WellPoint in 1985 and has served as senior vice president, deputy general counsel, and acting general counsel. Sandy has extensive experience supporting the company’s efforts with the Department of Labor, the Centers for Medicare & Medicaid Services, and the Blue Cross and Blue Shield Association.
Question: Where is National Government Services located?
Answer: National Government Services is headquartered in Indianapolis, IN, but has several other key locations in the Midwest and Northeast (visit our locations page for more details). We also operate a 28,000-square-foot data center in Shelbyville, Kentucky.
Question: Who do I contact to learn more about National Government Services?
Answer: If you would like to learn more about what National Government Services can do for you, please contact us via e-mail.